At Horsford we are proud of the reputation that we have built up over the years that we have been in business. We are keen to let you experience the high standards of work that we carry out, and to back up our claims we have included several testimonials from our satisfied customers from and around East Anglia.
Just take a look at some of the letters and cards currently on our office notice board or in our showroom folders...
“We would like to thank you and all your staff and fitters for all the work you have done on our flat in Sheringham. We are very pleased with the windows now they are finished and the quality they give. We shall recommend you to many other people.” Mr and Mrs I, February 2019
“Kevin and Phoenix were very friendly and worked liked Trojans. The finishings are very tidy. When Dave came to give us a quote he was also very friendly and there was no hard sell which was very welcome. The surveyor also was very professional.” Mr and Mrs T, March 2019
“Thank you for a lovely job. Well done boys” BH, March 2019
“Your installer was very helpful beyond what was required by the job – a good ambassador for your company” RL, March 2019
“Your guys carried out the work well. The problem with the vacuum cleaner was rectified and the tenant couldn’t praise them enough. All left clean and tidy. The comments we have had about the windows have all been complimentary. As the owners we are really pleased” Mr C, February 2019
“We are thinking of having a new conservatory but not until next year (2020) and definitely consider Horsford being our first choice. The young man Steve who fitted our door and windows was brilliant and would hope to get him again. We have had numerous tradesmen over the years and Steve has been the best so far” Mr and Mrs T, January 2019
“This is our second purchase and would definitely return for future requirements and recommend to friends and family. All staff dealt with were extremely courteous, pleasant and helpful” Mr and Mrs B, February 2019
“Two very pleasant young lads to have on our property, who did a very good job fitting doors and windows” Mr and Mrs W, February 2019
“First class workmanship” Mr and Mrs B, February 2019
“Well done, good job, very satisfied” Mr and Mrs D, February 2019
“Very satisfied with the installation. Polite, quick and courteous. We couldn’t ask for more” Mr and Mrs W, February 2019
“We have been very pleased with Horsford’s work and the subcontractors Chris and his team, Peter and his team, Reece and his team. We chose you as your were recommended by family members after you built a conservatory for them in Sprowston” Mr and Mrs P, February 2019
“The two installers were excellent, I will recommend happily” MD, January 2019
“Very pleased, thank you for your work” Mr and Mrs C, January 2019
“Used Horsford before and will again. Many thanks” Mrs B, January 2019
“They all worked very hard” Mr and Mrs V, January 2019
“Very impressed with the quality if the work. Ashley was very knowledgeable and courteous. I am delighted with my new front door – thank you” Mr D, January 2019
“Very satisfied thank you” Mr and Mrs C, January 2019
“Very polite, efficient, cheerful fitters. Thank you” Mrs S, January 2019
“Another great job, thank you” Mr and Mrs P, January 2019
“Definitely went the extra mile. Excellent product and service” Mr and Mrs H, January 2019
“Horsford Windows were recommended to me. I am very happy with the work done, also your employees were very efficient. I also like the certificates!” Mrs R, January 2019
“We love our conservatory, thank you” Mr and Mrs J, January 2019
“Our experience with Horsford Windows was excellent and would use and recommend to everyone.” March 2018
“You installation team were a joy, happy, courteous, friendly and such hard workers – Karl and Aaron deserve a pay rise! After our first installation a couple of years we didn’t even bother with another quote for this” Mr J, May 2018
“Very pleased, well done to all” May 2018
“Staff worked very hard in very cold conditions with no complaints” Mr and Mrs R, March 2018
“Thank you for the Insurance Certificate. I am very pleased with the work done” RG,
“Two very pleasant young men, who worked very hard and left everything tidy. Thanks for the prompt installation – we can now close the door properly” December 2018
“Excellent work, looks great. Many thanks” Mr and Mrs N, December 2018
“Very pleasant and efficient. Arrived on time and left everything clean and tidy. They worked very hard” Mr and Mrs W, December 2018
“Karl/Arran worked as a team quietly and efficiently. Alec – Cromer Office – answered all my questions with patience and a smile” PM, December 2018
“Very pleased with end product – finish was exceptional. Staff are a credit to you” Mr and Mrs C, December 2018
“Many thanks for my new roof, which I’m sure will be so much better than the old one” Mrs B, December 2018
“The service we received from ordering to fitting was exceptional. Well done and thanks” CB, November 2018
“10/10 for getting the part that was required and fitting it within two days” BB, November 2018
“Very pleased, excellent service from end to end. Thanks” Mr and Mrs G, November 2018
“I have used Horsford Windows several times before and the team of Steve and Dean maintained the excellent standards set before and more, therefore highly recommended” Mr F, November 2018
“We are very happy with our new doors and it was a pleasure to have Karl here again. He has done a lovely job of installing the doors. Thank you for sending him” Mr and Mrs N, November 2018
“We were extremely pleased with the way the team worked so hard and did such a good job” Mr and Mrs L, October 2018
“We were very pleased with the efficiency with which the technicians carried out the work. They were most polite and considerate and respected our home” Mr and Mrs C, October 2018
“We are extremely pleased with our patio doors. We are also pleased with the service we have received – from enquiry to finished job” Mrs and Mrs B, October 2018
“The two young lads were very polite and did a good job. Everybody at Horsford very helpful, thank you” Mr C , October 2018
“I would like to take this opportunity of saying how impressed and grateful I am for the care and effort taken by your company to ensure that the door was installed exactly as I wished. All your staff were pleasant and helpful. Please pass on my appreciation of the extra trouble taken by Arun and Karl when refitting the door”
Mrs J, September 2018
“We are very pleased with the standard of work and all the help we were given in purchasing our new door. Excellent throughout” Mr S, September 2018
“We have been more than impressed with the service we have received. Everything has gone according to plan. A super team” Mr and Mrs T, September 2018
“Our two fitters were so nice, really polite and did a great job, thank you” Mrs D, September 2018
“Thank you for an excellent job well done. We are just as pleased with the new conservatory as we were 25 years ago with the first one – it lasted that long” GL, September 2018
“Both extremely hard working – hats off to them” Mr and Mrs D, August 2018
“I am pleased with the window/door installation” Ms B, August 2018
“Very good workmanship, friendly staff from start to finish. Would happily recommend” Mrs M, August 2018
“All the men were so good, worked hard in extremely hot temperatures and tidy. Kept us informed with all points. Could not fault the company” Mr and Mrs L, July 2018
“Top marks to your installers Aaron and Karl, they were friendly, very helpful and they have done a lovely job on the installation of new windows and French Doors. It was a pleasure to have them working here. Our very best wishes to them and everyone else involved’ Mrs N, September 2018
“ Very impressed with standard of work and all staff very professional. Thank you” Mrs and Mrs T, June 2018
“Delighted with the new conservatory. Mat and Lee did a great job – very hard working, friendly, competent and courteous. Highly recommended. Lloyd was highly professional – it was really due to him that we chose Horsford...” JR, July 2018
“ I cannot stress how good your two workers were in fitting our windows and doors. They were extremely courteous, polite and efficient at all times and it was a pleasure having them working in our home.” Mr B, January 2018
“We were more than pleased with the people concerned with the job. (Alec gives 110%) I had to smile when M-, my wife, said, “Give Alec 100 out of 100”, that’s a Brazilian way of saying 10/10.” SB, June 2016
“I am very pleased with the windows; they have improved the property and must have increased the value! I was also very happy with the window fitters, Alec and Matt. They started the job on time, completed on time, were very efficient and quieter than I had expected.” RM, July 2017
“We were very pleased with the new roof, it looks good and is nicely finished off. We thought the two men who fitted the roof worked very hard and were always cheerful in spite of the awful weather. Rained first three days, they didn’t moan about it, but just got on with the work. It was a pleasure to have them work on our property.” PS, March 2018
“I thought the two guys did an excellent job. They were hard working and although I supplied them with tea/coffee throughout the day, they didn’t stop for a lunch break. I must also state that not once did I see them on their phones which in this day and age is most unusual. They are a credit to you!” DS, December 2017
“It really is a lovely pleasure to write and thank you for the lovely conservatory you have created for us – it really is something special. Your company, its workforce and its attention to duty was excellent, and at no time were we left in doubt; and everything was accomplished with the utmost professionalism. You also concentrated on the work in hand and everything was worked according to schedule. Thank you for everything you have done for us and we can only offer you the highest of recommendations possible.” AD, February 2018
“I have had a lot of work done these past two years and the men have been really good, even down to doing the hovering on their last visit (patio doors). Well done to all of them.” JB, November 2017
“I would give Horsford Windows the highest recommendation. Their communication was excellent, their advice and quote was excellent, first class workmanship leaving very satisfied customers.” May 2017
“Steve and Dean were so hard working and conscientious. They were cheerful and polite. They kept everything clean and tidy. It was a pleasure to have met them.” February 2018
“We have been asked; Where did you get your windows?!” February 2018
“Two of the nicest young men I have had doing work for me, as well as all the people of your company I have spoken to re this project.” SR, August 2017
MORE HORSFORD CUSTOMER LETTERS
From the moment you came to assess the job, through to completion of your contract, we have been mightily impressed with the care of your planning, the way Gary and you visited the site prior to commencement to ensure that it would all fit with the minor modifications required to the house.
The speed, tidiness, hard work and efficiency of Chris, the groundworks contractor and his team, and the manner with which the Horsford construction team completed the erection of our conservatory rapidly, tidily and cheerfully.
Mr & Mrs G, Taverham
Just a line to say how pleased we are with the window that you installed.
Your installers were first class, very helpful and left the job clean and tidy. We wouldn't hesitate to recommend you.
Mr M, Lowestoft
Just a few lines to thank you all at Horsford Windows for our new windows. The system itself is excellent, the best I have seen.
As for the team who installed it I have nothing but praise, they worked very hard and made a smashing job - they were a team, so many thanks to Alec, Gary & Lee, and of course to the rest of you at Horsford Windows.
Mr & Mrs T, Cromer
You've just completed a French door bay installation for us in Sheringham.
Having worked for over 10 years in the UPVc window manufacturing business I just wanted to let you know that the fabrication, fitting and finishing of your product, and the service that went with it, are all exceptional.
Thank you, and be assured that should anybody we know be looking for replacement windows or doors, Horsford will be our first and only recommendation.
A complete and professional service from our first phone call to installation.
Thank you, SO
Efficient, friendly fitters. Minor snag list, dealt with promptly
many thanks, Mr E
We are very pleased with this job and will be in touch shortly re soffits, fascia and rainwater goods, Mr & Mrs L
A very nice job well done, Mr & Mrs K
Gavin and Lee - really great guys - workmanship fantastic - easy to talk to (loved their cups of tea). All staff at Horsford give great service from start to finish, Mr and Mrs B
They were very tidy and polite young men, a credit to you. Mrs T
Dave, I've been meaning to drop you a note for some time..... finally got round to doing it.....sorry for delay! I thought it appropriate to reinforce my thanks to the team for a job well done. The lads were always helpful and courteous (a pleasant change from the previous company that we used) and left the site tidy. The finished installation certainly met our expectations. Thanks also to you for the "co-ordination" work - hope the enclosed is useful.
Kind regards, Ian
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Tel: +44 01603 666414+44 01603 666414
FREEPHONE: 0800 0155551
WORKMANSHIP YOU CAN TRUST
Horsford Window & Conservatory Company Limited
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
Horsford Window & Conservatory Company Limited
HORSFORD HEAD OFFICE:
16 Marriott Close, Off Heigham Street, City Trading Estate, Norwich, Norfolk, NR2 4UX
Telephone: 01603 666414
FREEPHONE: (0800 0155551)
Facsimile: 01603 762013
HORSFORD CROMER SHOWROOM:
41a, Prince of Wales Road, Cromer, Norfolk, NR27 9HS
Telephone: 01263 514594
FREEPHONE: (0800 0155551)
Facsimile: 01263 514594