At Horsford we are proud of the reputation that we have built up over the years that we have been in business. We are keen to let you experience the high standards of work that we carry out, and to back up our claims we have included several testimonials from our satisfied customers from and around East Anglia.
Just take a look at some of the letters and cards currently on our office notice board or in our showroom folders...
“Delighted with the new conservatory. Mat and Lee did a great job – very hard working, friendly, competent and courteous. Highly recommended. Lloyd was highly professional – it was really due to him that we chose Horsford...” JR, July 2018
“ I cannot stress how good your two workers were in fitting our windows and doors. They were extremely courteous, polite and efficient at all times and it was a pleasure having them working in our home.” Mr B, January 2018
“We were more than pleased with the people concerned with the job. (Alec gives 110%) I had to smile when M-, my wife, said, “Give Alec 100 out of 100”, that’s a Brazilian way of saying 10/10.” SB, June 2016
“I am very pleased with the windows; they have improved the property and must have increased the value! I was also very happy with the window fitters, Alec and Matt. They started the job on time, completed on time, were very efficient and quieter than I had expected.” RM, July 2017
“We were very pleased with the new roof, it looks good and is nicely finished off. We thought the two men who fitted the roof worked very hard and were always cheerful in spite of the awful weather. Rained first three days, they didn’t moan about it, but just got on with the work. It was a pleasure to have them work on our property.” PS, March 2018
“I thought the two guys did an excellent job. They were hard working and although I supplied them with tea/coffee throughout the day, they didn’t stop for a lunch break. I must also state that not once did I see them on their phones which in this day and age is most unusual. They are a credit to you!” DS, December 2017
“It really is a lovely pleasure to write and thank you for the lovely conservatory you have created for us – it really is something special. Your company, its workforce and its attention to duty was excellent, and at no time were we left in doubt; and everything was accomplished with the utmost professionalism. You also concentrated on the work in hand and everything was worked according to schedule. Thank you for everything you have done for us and we can only offer you the highest of recommendations possible.” AD, February 2018
“I have had a lot of work done these past two years and the men have been really good, even down to doing the hovering on their last visit (patio doors). Well done to all of them.” JB, November 2017
“I would give Horsford Windows the highest recommendation. Their communication was excellent, their advice and quote was excellent, first class workmanship leaving very satisfied customers.” May 2017
“Steve and Dean were so hard working and conscientious. They were cheerful and polite. They kept everything clean and tidy. It was a pleasure to have met them.” February 2018
“We have been asked; Where did you get your windows?!” February 2018
“Two of the nicest young men I have had doing work for me, as well as all the people of your company I have spoken to re this project.” SR, August 2017
From the moment you came to assess the job, through to completion of your contract, we have been mightily impressed with the care of your planning, the way Gary and you visited the site prior to commencement to ensure that it would all fit with the minor modifications required to the house.
The speed, tidiness, hard work and efficiency of Chris, the groundworks contractor and his team, and the manner with which the Horsford construction team completed the erection of our conservatory rapidly, tidily and cheerfully.
Mr & Mrs G, Taverham
Just a line to say how pleased we are with the window that you installed.
Your installers were first class, very helpful and left the job clean and tidy. We wouldn't hesitate to recommend you.
Mr M, Lowestoft
Just a few lines to thank you all at Horsford Windows for our new windows. The system itself is excellent, the best I have seen.
As for the team who installed it I have nothing but praise, they worked very hard and made a smashing job - they were a team, so many thanks to Alec, Gary & Lee, and of course to the rest of you at Horsford Windows.
Mr & Mrs T, Cromer
You've just completed a French door bay installation for us in Sheringham.
Having worked for over 10 years in the UPVc window manufacturing business I just wanted to let you know that the fabrication, fitting and finishing of your product, and the service that went with it, are all exceptional.
Thank you, and be assured that should anybody we know be looking for replacement windows or doors, Horsford will be our first and only recommendation.
A complete and professional service from our first phone call to installation.
Thank you, SO
Efficient, friendly fitters. Minor snag list, dealt with promptly
many thanks, Mr E
We are very pleased with this job and will be in touch shortly re soffits, fascia and rainwater goods
Mr & Mrs L
A very nice job well done
Mr & Mrs K
Gavin and Lee - really great guys - workmanship fantastic - easy to talk to (loved their cups of tea).
All staff at Horsford give great service from start to finish
Mr and Mrs B
They were very tidy and polite young men, a credit to you.
I've been meaning to drop you a note for some time..... finally got round to doing it.....sorry for delay!
I thought it appropriate to reinforce my thanks to the team for a job well done. The lads were always helpful and courteous (a pleasant change from the previous company that we used) and left the site tidy. The finished installation certainly met our expectations. Thanks also to you for the "co-ordination" work - hope the enclosed is useful.
Kind regards, Ian
To whom it may concern
I would like to thank you for the service you gave us with the extension to our conservatory. Owning a business myself I have to say the patience of your sales gentleman was outstanding, with the huge competition in business these day's every company seems to have such high pressure sales staff, we didn't find that at all. We have found finding a caring sales person very difficult, as they all seem to have only the salary at the end of the month on their mind and not the customer. I have to say your quote was not the cheapest and we would not have come back to you if we hadn't received the care your representative gave us.
Wishing you good luck in the future.
Robert & Eve
Please find enclosed a cheque for the outstanding balance. We would like to take this opportunity to acknowledge the great job your team has achieved with the complete window replacement. We are extremely pleased with end result and the whole process, from the initial design consultations to your after sales quality checks. We particularly appreciate the attention to detail and understanding of what we were trying to achieve. We also appreciate your advice on alternative solutions to some of our problems and we realise the customer is not always right when making design decisions! In doing so, I think you have saved us some money too. Keep up the good work and have a great Christmas.
John & Lucy
I felt I had to write (although somewhat belatedly!) to thank you and your team for doing such a fantastic job in building our conservatory. It is an absolute work of art and exceeded our highest expectations. Having been reluctant convert to the idea of having a conservatory (did we need another room!!) - I am now a total convert and Rachel has the greatest difficulty in prising me out of it to get and of my jobs done!
Please pass on our thanks to Gary, Steve, Adey, Lee and David for their fantastic workmanship - they really have created something of which they can be immensely proud - and for being such nice blokes to have around.
Once again many thanks
Graham and Rachel
Dear Mr Cooper
I felt that I must write to say how delighted my wife and I are with the conservatory that your company has recently built for us. It has exceeded all our expectations, and we are glad that our daughter recommended your company after having her windows and doors fitted by you.
I also have to congratulate you on the excellent employees that you have. Everyone from showroom staff to the building contractors, paid great attention to detail, and obviously take pride in their work. In this modern age, it is very pleasant to see such attitude. Please pass on our thanks to all your staff for the super job that they did for us, and for the consideration that they showed in causing so little disruption.
Once again many thanks
Please find attached cheque for £**** to cover outstanding balance owed.
We would like to thank you firstly on a very nice job and one we are very proud with. Secondly on your help & time on overcoming the initial problems regarding planning etc.
We would definitely recommend yourselves to family/friends.
Many Thanks, Mr C
To Brian and all the staff at Horsford Windows, not forgetting Steve the builder.
We would like to thank you all for the expert advice and prompt service you gave us in the planning of our conservatory and also for the excellent quality of the products and professional workmanship during the installation.
Once again we thank you as well satisfied customers.
Mr & Mrs W
This is just to say 'thank you' for the work carried out at my property.
The product is excellent, the filters were superb, and the price was more than acceptable.
I was given a time and date and the work was done exactly on time.
I congratulate you on the way your business is done, should you wish to use this letter for advertising or promotion, you are more than welcome.
Many thanks again.
We would like to congratulate you and your staff on excellent service. Last week we had a replacement double glazed unit fitted by David Cooper.
We found him very efficient, keeping us informed when the unit was in stock, and when he could fit. Even better he came at the time he said he would, first to measure and then fit the unit. He was very pleasant and polite.
Also the man in the Cromer showroom was helpful when we first enquired about the job.
Thank you again for a good, efficient service, for what, to you was a small job. We will certainly recommend you to friends.
Mr & Mrs L
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A picture tells a thousand words. Take a look at some recent customer projects.
We'll be happy to drop by and give you some advice about your home improvements. Just phone us at:
Tel: +44 01603 666414+44 01603 666414
FREEPHONE: 0800 0155551
WORKMANSHIP YOU CAN TRUST
Horsford Window & Conservatory Company Limited
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
Horsford Window & Conservatory Company Limited
HORSFORD HEAD OFFICE:
16 Marriott Close, Off Heigham Street, City Trading Estate, Norwich, Norfolk, NR2 4UX
Telephone: 01603 666414
FREEPHONE: (0800 0155551)
Facsimile: 01603 762013
HORSFORD CROMER SHOWROOM:
41a, Prince of Wales Road, Cromer, Norfolk, NR27 9HS
Telephone: 01263 514594
FREEPHONE: (0800 0155551)
Facsimile: 01263 514594